Tempco - Heating & Sheet Metal Inc

Privacy Policy

TEMPCO HEATING & SHEET METAL INC. (“TEMPCO”): PRIVACY POLICY (“Policy”)

At TEMPCO, it is our policy to respect your privacy and TEMPCO has prepared this Policy to inform you of our policies and practices concerning the collection, use, retention and disclosure of personal information.  By using this website you agree to the terms of this Privacy Policy.  Please review the Privacy Policy, which terms may change from time to time, without notice.

This Policy governs personal information collected from and about:

  • Individuals who are or may become customers of TEMPCO, suppliers, distributors and/or trades; and
  • Individuals or organizations with whom TEMPCO works with.

Using contractual or other arrangements, TEMPCO shall ensure that agents, contractors or third party service providers and employees, who may receive personal information in the course of providing services to TEMPCO as a part of the provision of the business of the warehousing, light manufacturing, and sales of heating and sheet metal products and components and related activities, will protect that personal information in a manner consistent with the principles articulated in this Policy.

This Policy does not cover aggregated data from which the identity of an individual cannot be determined. TEMPCO retains the right to use aggregated data in any way that it determines appropriate.

Personal Information To Be Collected

Personal information is defined as data that can be utilized to identify an individual. That information will include but is not restricted to, your name, address, health card number, date of birth, social insurance number, and any financial data including credit card numbers that you supply. The information required will be specific to and used only for the identified purposes provided as part of the Policy of TEMPCO.  Note that we may also collect non-identifying information, which alone cannot identify you, including data from cookies, pixel tags, web beacons and device data.

Collecting and Using Personal Information

  • TEMPCO will collect personal information only as required for the provision of the business of the warehousing, light manufacturing, and sales of heating and sheet metal products and components and related activities carried out by TEMPCO.
  • Collected information will include relevant information and without restrictions, such as, social insurance numbers.
  • Information may be obtained from or provided to government departments or agencies as required by law or regulations. 
  • TEMPCO will obtain your verbal or written consent before collecting your personal information from a third party such as a bank or credit card company. We will protect the personal information that we gather and use it as indicated.
  • TEMPCO only collects, uses and discloses personal information for the following purposes:
  • (i) Determining and facilitating your payment of rental, WAREHOUSING, LIGHT MANUFACTURING, AND SALES OF HEATING AND SHEET METAL PRODUCTS AND COMPONENTS and other charges as well as for services performed relating to such business.
  • (ii) verifying your identity and the accuracy of your personal information with any governmental department or agency,
  • (iii) establishing and maintaining communications with you
  • (iv) complying with the law
  • (v) Notifying you of certain services, sales or other location benefits for customers from the HVAC, Hyronic and sheet metal business carried on by TEMPCO.

Sharing Personal Information

  • TEMPCO will treat all information with great respect and will not sell personal information to third parties without your informed, written consent.
  • TEMPCO may share your personal information with TEMPCO owners/ staff and appointed accounting, legal, and tax advisors as a matter of regular business practice but only with strict confidentiality agreements in place.
  • Personal information may be shared with government departments and agencies.
  • We may provide information in those circumstances where we are required to do so by the federal or provincial government, health regulations, and by other law.
  • In any other circumstances, we will share your information only when we have your written consent and will do so only with the intent of protecting your financial information, or to enhance the services for the WAREHOUSING, LIGHT MANUFACTURIGN, AND SALES OF HVAC, HYDRONIC AND SHEET METAL PRODUCTS AND COMPONENTS.

Collecting Non-Personally Identifiable Information

Through our website, we may collect non-personally identifiable information. This means that we do not track this information on an individual basis, but rather collect this information on an aggregate (or anonymous) basis that includes all site visitors. This information includes tracking the site pages that are visited or the amount of time spent on our website and information about your browser/system for technical and troubleshooting purposes. Our primary goal in collecting aggregate information is to be able to perform site metrics that allow us to improve the functionality of the website. We may collect aggregate information in order to compile aggregate and statistical data to help in website design and to identify popular features and measure website activity in order to allow us to update our website to better meet user wants and needs. We may track page visits, perform site click through analysis, review peak site usage times and analyze layout and design.  We may share these site metrics which are not personal information with our service providers and others.

Our websites may also use session log data and non-personal data for the purpose of performing analytics on the user's experience while visiting the site. This analysis:

  • Is performed on an aggregate level and does not identify you or your information personally
  • May involve the use of a third party vendor acting on our behalf
  • Is performed in order to improve our website and the user experience
  • Includes the use of session and/or persistent cookies to track user movement across this website or to track other events within or across this website

Our websites may use session and/or persistent "cookies", session logs, spot light ads/web beacons/GIF/pixel tags/banner ads or links to collect aggregate or other non-personally identifiable information about site visitors. We may also use third party advertising networks that serve ads to collect aggregate or other non-personally identifiable information about site visitors. A "cookie" is a small text file that helps us in many ways to make your visit to our website more enjoyable. There are a couple of different types of cookies. A session cookie is stored only on your computer's working memory (RAM) and only lasts for your browsing session. When you close all your browser's windows or shut down your computer, the session cookie disappears forever. A persistent cookie is stored on your computer's hard drive until a specified date which could be tomorrow, next week, or ten years from now. Persistent cookies stay on your computer until either they expire, they are overwritten with newer cookies, or you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.

You may manage how your browser handles cookies by adjusting its privacy and security settings.  Browsers are different, so refer to instructions related to your browser to learn about cookie-related and other privacy and security settings that may be available.

Consent for the use of Personal Information

You consent to our use of your personal information gathered to provide our services to you.  We may use information to establish and service you as our customer. We rely on the following actions by you as indications of your consent to our existing and future personal information practices:

  • your voluntary provision of personal information directly to TEMPCO or through a bank or other financial institution for the provision of the business of heating and sheet metal products and components and other related  services and programs
  • your express consent or acknowledgment contained within a written, verbal or electronic application process
  • your consent solicited by TEMPCO for a specified purpose
  • your receipt of this privacy policy, until you notify TEMPCO in writing of a withdrawal of this consent
  • your consent given through your authorized representatives such as a legal guardian, parent, or holder of a power of attorney

Subject to certain legal or contractual restrictions and reasonable notice, you may withdraw this consent at any time. TEMPCO will inform you of the consequences of withdrawing your consent. In some cases, refusing to provide either personal information or withdrawing your consent for TEMPCO to collect, use or disclose your personal information could mean that we can not provide you with the services as set out in this Policy and/or it may affect your ability to OBTAIN THE SERVICES AND/OR PRODUCTS SUPPLIED BY TEMPCO AS PART OF ITS BUSINESS or as required by law.

If you wish to withdraw your consent please email us at sales@tempcohvac.ca.

Storage

TEMPCO maintains all personal records of its clients, tenants and individual condominium unit owners in locked filing cabinets which are accessible to staff on a need to know basis.

Protecting Personal Information – Retention and Security

TEMPCO will protect your personal information with reasonable safeguards and security measures. We utilize computer systems that restrict access to personal information. Our physical premises have security safeguards that assist in the prevention of unauthorized access to our facility. TEMPCO restricts access to personal information to those employees and contractors that the management of TEMPCO has determined need to know that information in order that TEMPCO may provide services and/or products to its customers, trades and suppliers. We will retain your information only for the time frame that is required for the purposes as explained to you or by other law. We have established procedural requirements and trained our staff to be respectful and to comply with this Policy.

Reviewing Your Personal Information - Accuracy and Updating

TEMPCO will use reasonable efforts to ensure that any personal information provided by clients and in its possession is as accurate, current and complete as necessary for the purposes for which TEMPCO uses that data.  Information contained in files that have been closed is not actively updated or maintained.

We will allow you to ask TEMPCO to review, update and amend your personal information. To guard against fraudulent requests for access, TEMPCO will require sufficient information to allow it to confirm the identity of the person making the request before granting access or making corrections. We ask you to help us to make every reasonable effort to ensure that we keep your information accurate and current. If you believe that your information is incorrect, please contact us by mail at 180 Belfield Road, Eobicoke, Ontario, M9W 1H1, email at sales@tempcohvac.ca, fax (416) 766-9425 or phone us at (416) 766-1237 and we will attempt to amend your files as quickly as possible. We will endeavor to respond to your requests within a reasonable period of time.  In certain circumstances, if required, we may also charge you a reasonable fee for providing access to your personal information in which event we will advise you of the approximate cost before proceeding.

Please note that as a security measure we may also "back up" the data stored on our systems, and such prior information may not be completely removed from our databases. As a result, you should not expect that all of your personally identifiable information will be completely removed from our backed-up databases.

Respecting and Responding To Your Privacy Concerns

We require your personal and in some cases your financial information in order to ensure that the provision of our services to you as a customer, trade and/or supplier.

If you have any questions regarding this privacy statement, please contact us directly at 416-766-1237.  

Privacy Practices of Third Parties

This website contains links to external sites. We are not responsible for the content and the privacy practices of sites other than our own. We encourage you to examine each site’s privacy policy and disclaimers and to make your own decisions regarding the accuracy, reliability and completeness of material and information found there.                      

Amendment of Practices and this Policy

This Policy has been updated to August 5, 2015. TEMPCO will from time to time review and revise its privacy practices and this Policy.  We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any changes to the Policy on this page. We will also keep prior versions of this Policy on file which you may request access to.